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‎08-23-2023 02:26 AM

HP Recommended
Product: Envy 7900e printer
Operating System: Microsoft Windows 11

When using HP Easy Start on my Envy 7900e printer for the first time it will not accept a credit card. I get "Failed to add your payment method, Please review your billing information and try again". I have tried two different cards (one Mastercard and one AMEX). 

 

I am keen to try the Instant Ink and would like the 6 month trial. Any ideas? Thanks

 

Mariner25_0-1692779191068.png

 

Category:
2 people had the same question
1 REPLY 1

‎08-24-2023 10:40 AM

HP Recommended

Hi @Mariner25 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

Treeko

HP Support


I am an HP Employee

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