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I had to get help with my account back in November. They told me to allow them total access to my computer so I did. After being told the issue was fixed the agent went into my account and said he was adding in some codes for me to get 3 months free since I had been having issues. I never seen the credits and have still been billed every month. How do I get the free months he told me I was supposed to get? Thanks for any help.

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Hi @Hazel777


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

I am an HP Employee

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