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‎01-11-2023 02:07 PM - last edited on ‎01-12-2023 11:26 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer

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After 3 hours on customer support HP wanted to keep following "protocol" and would not honor the warranty on my HP Office Desk Pro 8035e. The printer is making loud noises, printing warped and grainy images and they keep telling me that "seems print quality is good on our end" -- wouldn't even let me scan in the actual things that I print so they can see what print quality actually is (does the picture look like great print quality?). 3 hours to not even listen to the customer. "Protocol" should not take 3 hours. And-- I'm still going to be charged for a month of instant ink for a printer I haven't used in a month because of this issue and lost 1500 roll over pages.  4th HP office Jet Pro - Same problem on 3 of them.   I think I'll be researching which printer to buy next.

1 REPLY 1

‎01-14-2023 10:07 AM - edited ‎01-14-2023 10:07 AM

HP Recommended

Hi @Lela2,

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message works, Click Here to learn about it.

 

Take care and have a nice day.

Rainbow23 - HP Support.
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