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‎04-03-2020 03:35 PM

HP Recommended
Product: HP OfficeJet Pro 8710

I have an HP OfficeJet 8710 Printer. Error message says to remove and reinstall indicated on cyan ink cartridge. I did that and it still won’t work. I even buy new cartridges to try to install and it still won’t work. Pleased Help !

1 person had the same question
1 REPLY 1

‎04-06-2020 08:28 AM

HP Recommended

@Tle39, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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