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‎03-18-2021 02:05 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I follow the set up instructions and it say press the x and the i buttons together to get a print out with a code, all it get is a print out saying unable to connect to the web services.  How can I complete my enrolment to get my deskjet printer linked with instant ink if I cannot get past this point?  It wont give me a password to continue.  Very frustrating, it says the printer is connected to the internet and has wireless working.  Please help I do not want to lose my free trial.

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1 REPLY 1

‎03-21-2021 03:45 AM

HP Recommended

@BEX123, Welcome to HP Support Community!

 

I'd recommend you follow the steps from the document HP Printers - Cannot Connect to Web Services to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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