DNS Issue Printer Still Prints But Requires Manual Button Press Won't Connect To Instant Ink

[worthybobs]

I have an Office Jet 3835 which is wireless. When I print it tells me that the printer is not connected so I have to press the connect button in order to print documents. The printer tells me that it is not connected and regularly prints out full page reports telling me that it has some form of DNS issue. It is obviously accessing the wifi because it prints my documents but insists that I have to press the touchscreen to connect it. I am using it on a mac running El Capitan OS

Can anybody tell me how I can resolve this as I don't have the time or patience for a printer that creates unnecessary issues and I'm not prepared to pay for an ink solution that may result in me running out of ink just because the printer has some form of struggle with my wifi.

[TEJ1602]

@worthybobs, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Also, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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Keep me posted for further assistance.

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