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‎05-03-2023 04:04 PM - last edited on ‎05-08-2023 07:10 AM by Retired

HP Recommended

My most recent delivery of instant ink contained a damaged black ink cartridge that my printer refused to use.

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1 REPLY 1

‎05-05-2023 04:24 PM

HP Recommended

Please read this post and then provide some details.  What printer model? What exactly are any error messages on the printer or computer screen?

 

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.  Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

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