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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mojo0675
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Damaged cartridge

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HP envy photo printer 6200
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I noticed an ink cartridge error on my printer for the black cartridge. I checked what I steps I should take via the virtual agent. I removed the black ink cartridge and noticed that the bottom on the copper bits there was damage, like it had burnt. It's not been taken out previously and I have had no problems. I am unable to get a replacement via Instant Ink, as it stipulates that I need to solve the cartridge error problem before any replacement ink can be sent. However,  I cannot fix the error as the cartridge is damaged, so need a new one. What can I do? 

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TEJ1602
HP Support Agent
HP Support Agent
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@Mojo0675, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 2
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HP Recommended

@Mojo0675, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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