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Message 1 of 2
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Flag Post

Death of printer owner

HP Recommended
Hp Office Jet 4650
Microsoft Windows 10 (64-bit)

Hi, my dad died and my daughter now has his pc and printer but we can't print anything as he was signed up to instant ink. 

 

I tried signing up but it just tells me the printer is linked to another account. 

 

How do I transfer the printer to my new account? 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Elrowien, Welcome to HP Support Community!

 

I see that you have issues with adding the printer to the new instant ink account, follow the steps below-

 

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page titled "Congratulations" prints with a new claim code. Try to claim the printer again using the new claim code. If the page does not print, see the troubleshooting item "The printer info page did not print". If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display".

 

Also, refer to the document HP Printers - Having Trouble Claiming Your Printer? for additional help.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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