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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Defective Cartridge.

HP Recommended
HP ENVY 4520
Microsoft Windows 8.1 (64-bit)

Received a bad cartridge in the mail and have been ordering black ink cartridges to replace the one that was damaged.

Only now getting around to asking for support months later to get this fixed so the one that the system currently believes should be in the printer (the damaged one) is removed and have a new one sent so I can stop having this issue and switching to color.  

any moderators that can assist?
greatly appreciated

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HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.




Instant ink UK.png

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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HP Support Agent
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Hi @AlphaThetaGamma,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

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