Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 1
Flag Post

Defective Ink Cartridge

HP Recommended
HP 63XL - Ink Cartridge - Black - F6U64A
Microsoft Windows 10 (64-bit)

I purchased a black and a color ink cartridge on 10/1/19 at Target.  Went home and installed them immediately and the black cartridge did not work.  I did not receive an error.  I attempted to return the defective cartridge back to Target, but they said their policy is they can not accept the open product back.  I did not want my money back, just a functional ink cartridge.  Since Target would not honor an exchange, I had attempted to dispute the charge on by card.  Since that has failed, my question is, how do I get a working ink cartridge for the $39.99 product I payed for?  The color cartridge works as expected.  I have never had an ink cartridge be defective before.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation