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Defective Instant Ink Cartridge

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Hp envy photosmart 7830
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Defective Instant Ink Cartridge

I installed new Instant Ink cartridges and the black cartridge is not communicating  anymore I tried cleaning printheads, re-aligning, verified the printer firmware is current and everything else suggested by the virtual agent and the Smart App. Nothing worked! I put the old cartridge back in and it prints fine. The new black cartridge appears to be defective. Please help.

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HP Support Agent
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@GHOSTBUSTER1, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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I installed a new instant ink black cartridge yesterday and after many attempts it did not print ink. Wasted 10 pages of my allocation to print black ink. Reinserted the old black cartridge and the printer produced ink. Colour cartridge is working satisfactory. How can I obtain a replacement black cartridge under warranty. Thank you in advance.

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HP Support Agent
HP Support Agent
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Message 4 of 5
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@Clearsky1, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HP Support Agent
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@GHOSTBUSTER1 Thanks for replying. 

 

I have placed the order for a replacement ink.

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day ahead! 

Asmita
I am an HP Employee

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