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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-11-2025 08:52 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

New Instant Ink black cartridge sent to me by HP Instant Ink appears defective...black ink printing does not work.   My color cartridges print fine.  How do I get HP Instant Ink to send me new cartridges?  

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1 REPLY 1

‎04-13-2025 06:07 AM

HP Recommended

Hi @cartridgescrew,

 

Welcome to HP Support Community.   

 

Thank you for posting your query, I will be glad to help you. 

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address. 

 

Take care and have a great day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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