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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
EmmaFas83
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Defective cartridge and no ink

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HP officeJet Pro 8715

My ink ran out about 10 days ago. I mistakenly thought as I paid for instant ink a shipment would arrive. Try to troubleshoot and I get a message saying cartridge is defective. Remove and clean cartridge, update printer and try and request ink. Still same problem. I now have no black ink and no way of getting in touch with anyone. Virtual agent takes me through the same questions with no resolution. I have had no ink for 10 days. I’m working from home so are my children and we cannot print. Virtual agent is useless and can not connect to an actual person. Have been paying for instant ink for over a year now and now when I need a cartridge this error message suddenly appeared! 

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TEJ1602
HP Support Agent
HP Support Agent
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@EmmaFas83, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,557
Message 2 of 2
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HP Recommended

@EmmaFas83, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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