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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Defective cartridge

HP Recommended
HP Pro 820
Microsoft Windows 10 (32-bit)

The printer says defective cartridge, even after replacing cartridges with new genuine HP cartridges more than once. What else could be wrong? Web site is NO HELP whatsoever.

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HP Recommended

Please read this post then provide some details.  What printer model?  What exactly are the error messages? I do not find any "HP Pro 820" printers, a search turns up the following but none use Instant Ink. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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