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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DBatY
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Message 1 of 2
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Defective ink cartridge

HP Recommended
3YM61AE
Microsoft Windows 10 (64-bit)

I bought two HP 305 Black ink cartridges earlier this month through the HP store. When I installed one of them the printer wouldn't print. I went through the virtual support  problem solving steps and finally installed the second cartridge which worked OK. The question now is how do I return or receive a refund for the defective cartridge? 

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KrazyToad
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Message 2 of 2
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HP Recommended

@DBatY

 

Welcome to HP Support Community


I would like to help

 

Since the second cartridge works fine, please contact HP Support in your region for replacement cartridges

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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