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Defective ink cartridges that exploded when opened for installation

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HP Officejet Pro 8028 Black Ink 910 XL

Two 910 XL Black Ink Cartridges exploded when opened for installation.  Both came from the same packaging.  I have spent an hour on the web site trying to get warranty help.  They are under warranty until 2/2021.

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@Cindergirl The cavalry is here, and I understand your concern,
I shall bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community. 

@Dragon-Fur Thank you for the backup. 🙂

I am an HP Employee

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