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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
GuyHD
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Defective instant ink cartridge

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I've been sent a defective cartridge and have been through all the steps that the Virtual Agent offers from my Instant Ink account page, none of it has worked and I have been advised by the Virtual Agent to get a replacement cartridge. However, when it tries to connect me to an agent it says Instant Ink support UK is currently closed. I've tried at last of different times of the day. It seems that there's no email address either. So how do I get a replacement cartridge? I feel like I'm going crazy! 

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Kumar0307
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@GuyHD, Welcome to the HP Support Community!

 

Apologies for the inconvenience. As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
20,530 20,532 1,497 1,747
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@GuyHD, Welcome to the HP Support Community!

 

Apologies for the inconvenience. As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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