Defective instant ink cartridge

[GuyHD]

I've been sent a defective cartridge and have been through all the steps that the Virtual Agent offers from my Instant Ink account page, none of it has worked and I have been advised by the Virtual Agent to get a replacement cartridge. However, when it tries to connect me to an agent it says Instant Ink support UK is currently closed. I've tried at last of different times of the day. It seems that there's no email address either. So how do I get a replacement cartridge? I feel like I'm going crazy! 

[Kumar0307 · Accepted solution]

@GuyHD, Welcome to the HP Support Community!

Apologies for the inconvenience. As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!