Defective instant ink cartridge

[BeefsteakDE]

I participate in hp instant ink and have been satisfied up to now.  I have a black cartridge that was working but now stopped a aying there is a problem with the blk cartridge. Cartridge not communicating correctly with printer.

I went thru all the trouble shooting procedures to attempt to fix the problem with no luck.  Tried several times.  I can put in my depleted cartridge and the error goes away, so I'm sure the o e with the ink is defective.

Problem is I have some important documents that I need to print.  I find nowhere in the instant ink where I can request a new cartridge to replace the bad one.

Can you help???

Jon (beefsteakde(

[Nal_NR · Accepted solution]

Hi @BeefsteakDE,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the cartridge error. 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

I would need a few details to get this issue sorted. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[BeefsteakDE]

I was able to finally get hold of hp instant ink via phone number and was able to resolve the issue.  The black cartridge was indeed defective, and a new one was immediately sent out and arrived today.  The trouble shooting instructions online with hp ink were good and I went thru them all several times before I came upon the phone number for support.  Since all the trouble shooting had already been done, they just needed a little information, and we were done.  I appreciate your help in this group, problem has been solved.

[Nal_NR]

Hi @BeefsteakDE,

Fantastic 🙂 I truly appreciate your time and patience.  

If you need further assistance, feel free to reach out to us.