Defective instant ink

[smithdp]

Similar to other who posted here, I am subscribed to HP instant ink. My printer was inactive for 2 months as I was a snowbird in another state. When I returned and attempted to print a color document, the result was poor and I got an error message saying to replace the color cartridges (which had been shipped in November 2019). I did so using the new cartridges. The print quality was still very poor. I went through all the steps outlined in the support documents. The test documents improved with successive "head cleaning" -- but the blue and yellow cartridges never put out any ink. I think I was shipped defective cartridges. In an attempt to verify this hypothesis, I purchased and installed new HP color cartridges. I then learned that the printer would not accept the new cartridges -- even though they were genuine HP products... (lame). Now I'm stuck.. I can't print color documents, I can't find a human being to talk to about this.

I posted this plea for help on a previously "solved" discussion 5 days ago.  I don't think it was looked at since I have received no communication on the topic.  The "solution" to the problem was to communicate subscription information privately to an agent.  This is  frustrating....

[TEJ1602]

@smithdp, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@smithdp

Did you receive the ink? Is the issue resolved?

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!