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‎04-04-2023 03:49 AM - last edited on ‎04-07-2023 06:20 AM by Retired

HP Recommended

Hello,a few years ago I bought an Envy 6000series printer in France.I made a HP smart account and had an inkjet monthly subscription.Meanwhile I changed the country,I left France and moved to Romania.I tried for about 7 months to find a solution to renew my subscription to Romania for the inkjet account but whenever I try to connect to my account I'm directly switched to my french account and I can't do anything to change that.How can I do to fix that?Can someone directly delete my french account to be able to remake another one for Romania?Or should I directly throw to garbage my printer and buy another brand?Thanks,Gabriel.

1 REPLY 1

‎04-08-2023 12:54 AM

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Hi @gabydg,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP instant ink team. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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