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‎07-03-2019 01:17 PM - last edited on ‎07-03-2019 01:23 PM by Retired

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Operating System: Unknown

I recently reactivated my printer but cant seem to undo the configuration from the previous network  provider SSID still showing as configured to old provider have tried to get virtual help and phone help but to no avail. yet you are still charging me for instantink took out twice in last week from my account. Cant even print/copy/scan etc. Please advise how to change settings and reconfigure to new provider undo previous provider. 

 

Thanks in Advance 

Clare

3 REPLIES 3

‎07-03-2019 02:56 PM

HP Recommended

update i managed to rid of previous provider attached to printer. However i cant get it to connect to my new network provider get as far as test page it fails says network error.  diagnostic results not connecting to network fail, says inconsitent with  wireless router. 

 

help

It is recognising printer now it wasnt before. 

 

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‎07-03-2019 03:25 PM

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@ZOZO19

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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‎07-04-2019 10:50 AM

HP Recommended

Hi Clare,

Please follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app' and select your operating system, then follow the steps to reconfigure the printer for your new router using the HP Smart app:

https://support.hp.com/us-en/document/c05987925

 

Looking forward to hearing back from you with any progress,

 

Cheers,

Shlomi



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