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‎05-15-2020 05:41 AM

HP Recommended
Product: Deskjet 1050
Operating System: Microsoft Windows 10 (64-bit)

My printer indicates that it needs ink cartridge 61 but its not available in my country, i searched online and found that 122 is for deskjet 1050 in my region so I purchased it and installed it. The printer is not recignizing it unfortunately. Is there a way to solve this issue?

1 REPLY 1

‎05-15-2020 01:12 PM

HP Recommended

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

I have also seen folks having good success posting to the HP Support Facebook page here.


Bob Headrick,  HP Expert

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