09-22-2019 03:14 PM
The black cartridge was working fine when we first installed it, then the last few prints were super streaky so we cleaned and realigned the print heads and now it won't print black at all. The computer says that the black ink is almost full. When we followed the advice resulting from a virtual chat in the support centre and removed the cartridge to check it, the cartridge looked dry. Help!!! As there seemed to be no ink coming out of the cartridge but the computer says it's fine, how are we going to print important receipts? Thanks in advance for your help...
Solved! Go to Solution.
09-24-2019 03:26 PM
@CptAwesome, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee