cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
113
Flag Post

Deskjet 3070A, Cartridge 364, unable to print in Black. All other colours okay. Help please?

HP Recommended
HP Deskject 3070A

My HP Deskjet 3070A is not printing out in BLACK. I recently renewed the black and red cartridges. All seemed okay with ink levels ticked as okay but do have a lower level in yellow and blue. 

I did buy at half the price a set of 364 cartridges which turned out to be 364XL. I installed them and worked for a while. Then the black stopped and since replacing them with new black 364 & red 364 and continuing with yellow and blue 364 as before, 

black not working at all. 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
14,396 14,398 1,405 1,632
Message 2 of 4
Flag Post
HP Recommended

Hi @AlanS3

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Black Not Printing" issue. 

 

To better assist you - 

 

1) Does the black and white copy works? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page - 

 

  1. Load plain white U.S. letter or A4 size paper in the tray.

  2. From the control panel home screen, press the Setup button ().

  3. Press the button () next to the Down Arrow () to select Tools, and then press the button () next to OK.

  4. Press the button () next to the Down Arrow () to select Print Quality Report, and then press the button () next to OK. A print quality diagnostic report prints.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix "Black not printing" issue applicable for your printer - Black Ink Not Printing

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

BLACK INK NOT PRINTING ISSUE: Thank you very much for your reply Asmita. I have followed all your guidelines and also printed out Print Quality Diagnostic page. Not sure how to post this to you but all the colours are good except no black at all.

How should I have set up printing: I have put under advanced settings: OFF for print in Grayscale. Under contents, I have NOT ticked the "print text in black box" . Nothing is printing in black just colours. Tried a few different documents to print off and only colours showing and nothing for Black ? Your continued help is appreciated. Checked my warranty is out of date expired 2012. Updates to printer appear to be up to date. Thanks ! AlanS3

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,396 14,398 1,405 1,632
Message 4 of 4
Flag Post
HP Recommended

Thanks for replying @AlanS3

 

As the black is missing in the print quality too, this is not a software issue. 

 

Please try step# 2 to 5 from under the solution# 6.

Asmita
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation