Deskjet 3700 not enrolled in Instant Ink. Flashing orange lamps prevent prevent printing

[chill45]

I own 2 HP printers. One—a 2855—is enrolled in Instant Ink. It lives downstairs .The other—a Deskjet 3755—lives upstairs, and it recently came off the Instant Ink plan. It now flashes orange lamps and won’t allow a print job. It has fresh ink (the correct HP brand). Attempted all the button-pushing from a printout of the Troubleshooting Guide. No response. How do I print from this printer?

[Rachel571 · Accepted solution]

Hi @chill45,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571

HP Support

[chill45]

Is this where I'm supposed to reply? There is no private message icon next to my Profile name on the HP Support Community web page. I'm using an iPad in hoizontal configuration. Perhaps that affects the HP page layout? Thank you.