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08-07-2022 11:13 AM - last edited on 08-07-2022 11:18 AM by MarcusC
Instant ink has sent me through loops with no repair. Please help! When turning on the printer it will print once. One print job, regardless of number of pages. Then a light flashes between “color copy” button & “black and white copy” button. I also see an envelope with a ink drop in the top right corner showing on the screen. I know this indicates that instant ink isn’t receiving information correctly from the machine. I have I followed all the instructions to correct that. I’ve also reset the machine from scratch, likes it’s new out of the box and the error still comes right back. Note: no wifi issues or connection issues to PC or Cell.
Thanks for your help!
08-10-2022 11:10 AM
Welcome to the HP Support Community.
Let's remove and add web services:
1. Open the embedded web server (EWS). 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.
NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. Repeat the instructions from step 1 to set up Web Services.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.
To open the embedded web server through a network 1. From the printer control panel, press the Wireless button ( ) and the Information button ( ) together to print the network configuration page. 2. Find out the IP address or hostname of the printer from the network configuration page. 3. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http:// 192.168.0.12.
Let me know if this helps.
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