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Difficulty installing ink tank

Envy Photo 7134
Microsoft Windows 10 (32-bit)

I recently purchased my printer and have received my first Instant Ink Cartridges. I've tried  to install the tri-ink cartridge a number of times but all I get on the printer display is 'Cartridge Problem - remove and reinstall the cartridge'    I'm no novice at changing cartridges  but I cannot press this one in any harder. I've followed the video on the machine, I've contacted the 'Virtual Support' thing. I'm doing all they say and yet I still get the 'Cartridge Problem' message!! 

Can anyone suggest a way to do this please? Is there a phone number for HP Tech Support I can ring to actually talk to a person instead of a machine??



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Message 2 of 2
Flag Post
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Difficulty installing ink tank

Hi @Nespots


Welcome to the HP Support Community. I'd be happy to assist you with the cartridge error. 


To better assist you - Are you getting the cartridge error message with the old ink as well? If the old inks are not giving any error upon installation, try the steps from this document


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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