Disappointing start- I need ink!

[LisaWalkden]

I’m really frustrated! I bought my printer at the beginning of October, obviously it came with very little ink and I signed up to instant ink on 5th October. I printed literally 20 pages and my initial ink ran out. I waited until 14th October for more ink cartridges and when they arrived they were the same size as the previous ones, so another 25 pages or so and they’ve ran out. I need to print more documents, I have a 300 page allowance and no ink. Again. I spent over 40 minutes on the phone to HP yesterday, the first time being cut off after 8 minutes on hold, the second time the advisor hung up on me after 34 minutes on the phone (only 7 minutes of actually speaking to someone the rest on hold!) 

I believe a shipment was sent yesterday, however that could take 10 days to arrive and meanwhile I’m unable to print anything. I need to print documents for 21st October! I understand that HP need to gauge an average amount ignored ink you’ll require, but with a 300 page allowance surely they should send enough ink to cover that? 

I’ve been on instant ink for 11 days now and already 9 of those days I’ve not had ink to be able to print and it could be up to another 10 before I can print again. 

Also, before my last cartridge “ran out” I say this, because it never actually told me to change it at any point. It decided to print in odd colours and ruin sheets of my label paper which aren’t cheap to buy compared  to standard paper. 

I’m not at all happy so far, yet I cannot get through to anyone to seek help or ask if these cartridges can be sent any quicker. Any suggestions? 

[Jay_G24]

Hi @LisaWalkden,

The instant ink cartridges are 2XL cartridges, they contain more ink than the regular cartridges.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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