Dispute monthly usage and monthly charge

[Najeyah]

I have been billed $4.30 for the last 6 months. I rarely use the printer and in no way have I used  thus much ink or printed that many pages. Also when I signed up I signed up for the $2.99 plan. Where does the $4.99 come from. I have NEVER had a cartridge delivered except the 1st trial one, which is still in it's original package. I want a refund and a cancellation.

[Najeyah]

I just reread my original paperwork included with the printer and this small, condensed flyer does not adequately explain the program. First it says I have 6 months free trial, then it makes it seem that I will only pay for ink cartridges when ink runs out. I want to cancel immediately

. Also please explain the billing of $4.30 for a $2.99 plan

[Treeko]

Hi @Najeyah 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Treeko

HP Support