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HP DeskJet 2755 All-in-One Printer
iOS

I need to know if I haven’t used my HPDeskJet series 2700 in almost a year and my account was canceled a year ago how do I go about getting thing’s running again. It never worked right before because silly me didn’t know that wi-fi and internet are 2 completely different things. Anyway now I have internet but can’t connect and when it does show signs of life it prints blank pages. Any ideas will be helpful.

1 REPLY 1
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Hi @MsTinklebottom,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with yourHP DeskJet 2755 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

  • Which iOS device are you using?
  • Is the blue Wi-Fi light blinking on the printer?
  • What is the current version of iOS installed on your device?
  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
     

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.
  • click here  and follow the troubleshooting steps- HP printer setup (HP Smart app)
  • click here  and follow the troubleshooting steps- HP printer setup (Wi-Fi network)
  • click here  and follow the troubleshooting steps- HP printer setup (Wi-Fi Direct)
  • click here  and follow the troubleshooting steps-Find drivers, apps, and updates for HP printers
  • click here and follow the troubleshooting steps Troubleshoot a Wi-Fi connection to an HP printer

Restore Network to defaults:

  • Most inkjet printers without a touchscreen: Press and hold the Wireless 

Restore Network to defaults:

  • Most inkjet printers without a touchscreen: Press and hold the Wireless 

and Cancel 

buttons until the Power button flashes, and then wait for the Wireless light to flash.

  • Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Once you connect the printer to your Wi-Fi network the blue light will become solid, please try printing using Airprint.

 

Print with AirPrint

  • Open the app that you want to print from.
  • To find the print option, tap the app’s share icon — 

reply icon

or

share icon

— or tap 

share icon

  • Scroll down and tap 

pinter icon

or Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.

  • Tap Select Printer and choose an AirPrint-enabled printer
  • Choose the number of copies or other options, like which pages you want to print.
  • Tap Print in the upper-right corner.

Please go ahead and Update printer firmware and Update software on iOS.

and Cancel 

buttons until the Power button flashes, and then wait for the Wireless light to flash.

  • Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Once you connect the printer to your Wi-Fi network the blue light will become solid, please try printing using Airprint.

 

Print with AirPrint

  • Open the app that you want to print from.
  • To find the print option, tap the app’s share icon — 

reply icon

or

share icon

— or tap 

share icon

  • Scroll down and tap 

pinter icon

or Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.

  • Tap Select Printer and choose an AirPrint-enabled printer
  • Choose the number of copies or other options, like which pages you want to print.
  • Tap Print in the upper-right corner.

Please go ahead and Update printer firmware and Update software on iOS.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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