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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP ENVY Inspire 7955e All-in-One Printer

Quick background: My HP Envy Inspire 7955e developed a problem while under warranty. Tech support spent a lot of time with me trying to diagnose and fix the problem; we finally agreed that HP will swap out the printer. The replacement printer arrived today. So far, so good.

 

The online instructions tell me to remove the cartridges from my original printer and use them with the replacement printer. But WAIT—the instructions make a point to say that if you're an Instant Ink customer, those old cartridges will NOT work in the replacement printer! I am a long-standing Instant Ink customer (quite happy with the service, I'll add). The only cartridges I have on hand are those Instant Ink pots.

The instructions don't say this, but it seems my only recourse is to go to my local store and buy a pair of Model 64 cartridges (at a cost of more than $45) so I can get this new machine up 'n running. That or wait for the HP Instant Ink shop to send me new cartridges ... ? Am I right or am I wrong? 

I thought it might be prudent to call and ask. I called the number the last tech support person gave me (866.684.3614). He called it the "direct line" to support. I've been on hold—at this writing—for just shy of two hours. A woman's voice keeps thanking me for my patience, but I've about had it. So here I am, asking the Community. 

Just to be clear about the question: Do I need to get me some retail "Genuine HP" cartridges (non-Instant Ink) so I can get this replacement printer set up and operating? [Remember this is a refurbished replacement printer. It did not arrive with those starter cartridges that come with a new printer.] I've already bought the cartridges, by the way, expecting the answer to be yes. I'm holding on to hope that some tech wizard at HP can send some signal to my almost-new Instant Ink cartridges to make them work with the replacement printer.

1 REPLY 1
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Hi @E9Luke,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

I am an HP Employee.
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