ENVOY 4500 SERIES Ink cartridge error - Black cartridge won't work

[BigMamaLady]

I have an Envoy 4500 all in one series printer where the black Instant Ink cartridge is showing an error that says either clean or replace. I have followed all the steps suggested by the Virtual Assistant (printer reset, cleaning cartridge and contacting support etc.) but with no luck at all. I am printing from an IPAD so am having trouble updating my printer firmware, however I have done all the rest at least twice.

Instant Ink does not seem to be able to send a new cartridge because of the cartridge error. There seems to be an answer from what I have read from other posts. I am desperate for help as I am very low on ink and do not have any extra inks. 

Any help at all would be much appreciated.

Thank you in advance, 😀

BIGMAMALADY

[Kumar0307]

Hi @BigMamaLady

Welcome to the HP Support Community. I'd be happy to assist you.

Kindly perform step 3 from this document. If the issue persists, as the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Jannark23]

Hi, I am having the exact same problem. I have tried cleaning the cartridges, restarting the printer, and already ordered and tried replacement cartridges. I consistently get the same error with the black cartridge, and have not been able to print for quite some time. I cannot seem to reach anyone on Support. I have a Mac. Please advise. Thanks!!

[KrazyToad]

@Jannark23

I have gone through your Post and I understand your concerns

I suggest you try updating the Printer firmware. Link: https://support.hp.com/in-en/document/c02919168

Since you have already tried using replacement cartridges, I suggest you contact HP Support if the issue persists.

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[Jannark23]

Hi there, thanks for your reply. I checked and there are no updates for my printer, I have the latest version. I have tried to find the contact number for HP support many times now. I am only directed to chat with the virtual agent, which I have tried several times, or to ask the HP support community, as I have done here. I literally cannot find a single phone number. Please advise. I am in the US. Thanks!

[KrazyToad]

@Jannark23

I have sent you a private message with the contact number for HP Support

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you