12-11-2019 11:44 AM - edited 12-11-2019 08:31 PM
I have an Envoy 4500 all in one series printer where the black Instant Ink cartridge is showing an error that says either clean or replace. I have followed all the steps suggested by the Virtual Assistant (printer reset, cleaning cartridge and contacting support etc.) but with no luck at all. I am printing from an IPAD so am having trouble updating my printer firmware, however I have done all the rest at least twice.
Instant Ink does not seem to be able to send a new cartridge because of the cartridge error. There seems to be an answer from what I have read from other posts. I am desperate for help as I am very low on ink and do not have any extra inks.
Any help at all would be much appreciated.
Thank you in advance, 😀
12-13-2019 03:42 PM
Welcome to the HP Support Community. I'd be happy to assist you.
Kindly perform step 3 from this document. If the issue persists, as the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
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I am an HP Employee
12-16-2019 12:01 PM
Hi, I am having the exact same problem. I have tried cleaning the cartridges, restarting the printer, and already ordered and tried replacement cartridges. I consistently get the same error with the black cartridge, and have not been able to print for quite some time. I cannot seem to reach anyone on Support. I have a Mac. Please advise. Thanks!!
12-17-2019 12:21 PM
I have gone through your Post and I understand your concerns
I suggest you try updating the Printer firmware. Link: https://support.hp.com/in-en/document/c02919168
Since you have already tried using replacement cartridges, I suggest you contact HP Support if the issue persists.
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
I Am An HP Employee
12-18-2019 10:45 AM
Hi there, thanks for your reply. I checked and there are no updates for my printer, I have the latest version. I have tried to find the contact number for HP support many times now. I am only directed to chat with the virtual agent, which I have tried several times, or to ask the HP support community, as I have done here. I literally cannot find a single phone number. Please advise. I am in the US. Thanks!
12-18-2019 03:04 PM
I have sent you a private message with the contact number for HP Support
Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
I Am An HP Employee