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johnnymillion
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Message 1 of 2
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ENVY 5055 shows online but not enrolled in Instant Ink

HP ENVY 5055 All-in-One Printer
Microsoft Windows 10 (64-bit)

This printer is about to go to my trash tote. I've played whack-a-mole trying to get the printer that I have enrolled in Instant Ink to recognize it's enrolled. Once I finally got the Smart Print app to see it, it says there's a problem.

 

I know everything's connected online because the scanner works every time. 

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Message 2 of 2
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HP Recommended

ENVY 5055 shows online but not enrolled in Instant Ink

Hey there! @johnnymillion

 

Have you checked if the printer is online and connected to the internet?

 

Are you trying to use the old HP Instant ink cartridges on this new printer? Is so, then it might not work.

 

Please share the complete error message to assist you better.

 

Please try connecting the printer to the network.

 

You will need to either enroll in Instant Ink or buy regular HP cartridges to resume printing.
If you see this message when you ARE enrolled, then there may be a problem with the cartridge or with the printer enrollment. 
Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  
If you are able to log in, then you do have an account. 
Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using. 
 

Refer this article to know more information about instant ink enrollment. Click Here

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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A4Apollo
I am an HP Employee

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