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‎10-06-2022 12:45 PM - last edited on ‎10-06-2022 01:38 PM by Retired

HP Recommended

I received an ERROR: “cartridges are not communicating correctly with the printer…” My black ink cartridge is brand new and when I removed the multicolor ink cartridge the error goes away. I’m enrolled in the monthly program so how do I receive a new color ink cartridge if my printer receives and error for the color ink cartridge?

 

thanks

2 REPLIES 2

‎10-10-2022 10:49 AM

HP Recommended

Hi @KBHB

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

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Rainbow23 - HP Support.
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‎10-17-2022 01:31 PM

HP Recommended

Hey KBHB,

 

Were you able to fix your situation? I am in a similar predicament where replacing the cartridge only fixed the error temporarily.

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