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05-16-2022 07:51 PM - last edited on 05-17-2022 08:56 AM by Ric_ob
I have been trying to reinstall my printer. This evening I am trying again but I have an EO error. My cartridges are new from HP instant ink installed on Sat. I have reseated them, cleaned them, checked for paper jams everything I can think of. I can't run diagnostics because printer not installed. Please help me!!!!
05-17-2022 08:52 AM
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05-18-2022 08:43 AM
@Sandhillls1, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to use the printer due to this error.
An E0 error indicates an unusable cartridge.
This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible. Reseat both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.
Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges
Kindly perform the steps mentioned in this document - Ink cartridge error
If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
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Hope this helps! Let me know how it goes.
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