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Solved!

Email from HP Instant Ink: Cartridge problem

HP Recommended
OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

I received email from HP Instant Ink yesterday (10/13/2020), with the following content:

 

"HP has recently determined that you may have received Cyan (blue) and/or Yellow cartridge(s) for your OfficeJet Pro 6978 that may have a quality issue. We sincerely apologize for the inconvenience and are working hard to ship replacement cartridges to you within 3-4 weeks."

 

Trouble is, I recently installed a full set of new cartridges, and also have another full set that I received in August. How do I determine which set is defective, or do both sets have this problem?

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @CraigG58,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Responded via private message, awaiting your reply. Thanks!

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HP Support Agent
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HP Recommended

 

@CraigG58

 

I have replied to your message

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