Empty Ink Cartridges not recognized

[Younon]

I have a subscription to HP Instant Ink. My black ink cartridge is empty but Instant Ink says that it is not and will not send a new one. Yes, I KNOW for a fact that it is empty. I'm not stupid. How do I convince you to send me a new black ink cartridge? I've been paying my subscription but getting nothing in return.

[Nal_NR · Accepted solution]

Hi @Younon,

Welcome to the HP Support Community. 

I'd like to help!

Have you performed all the steps from this document to see if any cartridge errors? If not try and keep me posted. 

I will look into this issue. 

And also I need a few details regarding your instant ink account. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!