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‎01-10-2023 06:48 PM - last edited on ‎01-11-2023 06:44 AM by Retired

HP Recommended
Product: HP DeskJet Plus 4155 All-in-One Printer

I have a subscription to HP Instant Ink. My black ink cartridge is empty but Instant Ink says that it is not and will not send a new one. Yes, I KNOW for a fact that it is empty. I'm not stupid. How do I convince you to send me a new black ink cartridge? I've been paying my subscription but getting nothing in return.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2023 07:50 AM

HP Recommended

Hi @Younon,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Have you performed all the steps from this document to see if any cartridge errors? If not try and keep me posted. 

 

I will look into this issue. 

And also I need a few details regarding your instant ink account. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎01-12-2023 07:50 AM

HP Recommended

Hi @Younon,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Have you performed all the steps from this document to see if any cartridge errors? If not try and keep me posted. 

 

I will look into this issue. 

And also I need a few details regarding your instant ink account. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No
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