cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
InklessJoe
New member
6 1 0 0
Message 1 of 2
172
Flag Post

Enrolled. How to confirm Instant Ink is being shipped?

HP Recommended

Can you confirm that the new printer is enrolled and has ink being shipped on the way? I've just enrolled and the Ink Status page says:

"Your service hasn't started yet."

 

When clicking through the link, it says:

"Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels. See details"

 

Clicking on See details says:

"Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Centre or contact HP Support for unresolved issues."

 

So... are the ink carts on the way, or is something else wrong?

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
Message 2 of 2
Flag Post
HP Recommended

Hi @InklessJoe

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation