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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Only1Patty
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Message 1 of 2
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Enrolled in 100 page plan (£3.49 per month) but being overcharged £8.50 per month

HP Recommended
HP Office Jet 3835 Wireless Printer
Microsoft Windows 10 (64-bit)

I'm enrolled currently in HP Instant Ink under the moderate plan of 100 pages per month. The billing for this is supposed to be £3.49 per month. However, I'm being charged £8.50 per month and my bank informed me that there was a charge of this amount declined (£8.50). This is the first time this has happened. Can someone please explain to me why HP is trying to take more than what's agreed upon? Is this some kind of hidden bill? Thanks.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Only1Patty, Welcome to the HP Support Community!

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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