• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎08-27-2022 02:30 PM - last edited on ‎08-27-2022 03:33 PM by Moderator

HP Recommended

Thank you!  I know that the printer shows as being eligible but when I attempt to sign up for Instant Ink (I have another printer already enrolled so am familiar), I first received an error message, and then when I attempted to follow the steps to enroll the printer, I am unable to get the HP ePrint information they require from the printer.  The printer shows that it is set up for web-based printing but there is no HP email address showing, and I'm unable to print anything that shows if there was an HP email address generated when the printer was set up.  Since this is my husband's printer,  I didn't set it up, and I am unable to make changes.  Thank you again for any assistance!

1 REPLY 1

‎08-29-2022 06:57 AM

HP Recommended

Hi @Tina0610,

 

Welcome to the HP Support Community

 

I understand you are facing an e-print issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.