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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Plogie
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Envy 4507 incompatible cartridge

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Envy 4507

Hi, this has been posted before but I can’t see the solution. I replaced the black Instant ink cartridge in my 4507, it then showed incompatible cartridge and wouldn’t print. It prints in single cartridge mode so we had another cartridge sent out after checking for updates for the printer (it’s up to date) New cartridge is exactly the same. I don’t want to throw this away if it can be fixed, can someone help please? 

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TEJ1602
HP Support Agent
HP Support Agent
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@Plogie, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Plogie
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HP have sent a 3rd cartridge out, the error is exactly the same. Today we have been on 'chat' with them since 08.00, it has taken over 2.5hrs to even get a response then that person disappears and we hear nothing again for a couple of hours. HP your service is disgraceful. I would  recommend ANYBODY to AVOID HP PRINTERS because of this. If we have anything to change our mind I will be fair and post it here - watch this space but don't hold your breath!!!!!!!!!!!!!!!!!

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TEJ1602
HP Support Agent
HP Support Agent
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@Plogie

 

Sorry to hear you're experiencing difficulties.

 

HP values all its customers and regrets that you had this experience and inconvenience.

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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