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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Howard-7504_
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Envy 5020 wont print in black

HP Recommended
HP Envy 5020
Microsoft Windows 7 (64-bit)

HP Envy 5020 wont print in black after recent instillation of new cartridge. Tried everything, uninstall/reinstall, updated software, cleaned the cartridge head several times. Round and round in circles. Damned thing has never been entirely satisfactory.

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Nils_K
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HP Recommended

Hi @Howard-7504_ ,

 

Welcome to the HP Support-Community.

 

I believe there is a problem with the black cartridge. Please print out a diagnostics page, remove the serial number (SN), scan it and upload it here to the community. To print the report,

 

  • On the printer control panel, swipe left on the display, and then touch Setup
     
  • Touch Tools.
  • Swipe up on the display, and then touch Print Quality Report.
    A Print Quality Diagnostic report prints.

 

Thanks!

 

Best,

Nils_K

 


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Howard-7504_
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Thanks for your help.  Dammed thing wont scan or do anything now. Perhaps I shouldn't have done a reset on it. New Canon printer ordered, perhaps I'll have more luck with that

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