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‎12-09-2019 02:16 AM - last edited on ‎12-09-2019 11:13 AM by Retired

HP Recommended
Product: Envy 5530 e All in One
Operating System: Microsoft Windows 10 (64-bit)

Frustrated - HP site has me going in circles! Haven't used my Envy 5530 in a while. Bought cartridges that were genuine HP, went through steps to replace and get error message saying to contact instantink.com. It won't use the new cartridge to print color so I go buy another one and the same error presents. Once the error displays, there is no route around it unless I remove the color cartridge completely. What do I do on this? Thanks!

Sue Martin
2 people had the same question
1 REPLY 1

‎12-11-2019 01:18 PM

HP Recommended

Hi @Sk8terRVA

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

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Have a great day! 

Asmita
I am an HP Employee

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