Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
Level 1
3 2 0 0
Message 1 of 2
Flag Post

Envy 5530[edit]message - already replaced cartridges. Please help

HP Recommended
Envy 5530 e All in One
Microsoft Windows 10 (64-bit)

Frustrated - HP site has me going in circles! Haven't used my Envy 5530 in a while. Bought cartridges that were genuine HP, went through steps to replace and get error message saying to contact It won't use the new cartridge to print color so I go buy another one and the same error presents. Once the error displays, there is no route around it unless I remove the color cartridge completely. What do I do on this? Thanks!

Sue Martin
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,694
Message 2 of 2
Flag Post
HP Recommended

Hi @Sk8terRVA


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation