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02-10-2020 12:49 PM
I used to use instant ink and cancelled last December. I continued to print until the cartridge was blocked. I have now replaced it with a brand new non instant ink cartridge but the printer won't print.
It wants me to connect printer to update HP instant ink status. Every time I try to, the printer says it is currently being updated and that this may take a few minutes but nothing has happened for hours. I have tried restoring factory settings, reloaded the drivers, turned off printer and router and restarted.
Can anyone help?
Solved! Go to Solution.
02-12-2020 03:22 PM
@Equilibrium1 You may want to turn off the web services to resolve this issue, here's what you need to know about the same:
After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Smart accounts, or no longer plan to use web-connected printing services.
If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:
HP ePrint email: Disables the HP ePrint printer email address.
HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.
Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.
To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Connected.
Print Anywhere: Disables the Print Anywhere feature.
HP Printer Apps: Disables all HP Printer Apps.
Read the section that matches your printer control panel type for steps to turn off Web Services.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SCROLL DOWN TO SELECT YOUR PRINTER TYPE
(By the end of this article all the issues should be resolved)
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I am an HP Employee
02-16-2020 07:15 AM
I've turned off web services but every time I try to print, the printer says "Cannot print. Connect printer to update HP Instant Ink status." So, I press connect and accept T&Cs. The printer reconnects with web services then displays "Cannot print. Connect printer to update HP Instant Ink status." This time, when I press connect the printer says "The printer is being updated. The process might take several minutes." But nothing happens.
02-19-2020 11:21 AM
@Equilibrium1 It's alright, happens to the best of us, don't be too hard on yourself,
And the reason I wanted the picture is to confirm the cartridges in use, so I guess that helped! 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee