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‎03-15-2020 06:40 PM

HP Recommended
Product: HP envy 7800 photo printer
Operating System: Microsoft Windows 8.1 (64-bit)

HP Envy 7800 printer does not accept color cartridge that was sent from the instant ink program. Keep getting video showing how to install cartridge. Black cartridge installed with no issues.  Printer was brought 3 months ago first ink change. 

1 REPLY 1

‎03-18-2020 04:11 AM

HP Recommended

Hi @MsCricket1984

 

Welcome to the HP Support Community. I'd be happy to help you with the ink cartridge error. 

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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