cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sherbertboy
New member
1 0 0 0
Message 1 of 2
273
Flag Post

Solved!

Envy Photo 6200 no longer prints owing to Cartridge Problem error message

HP Recommended
HP Envy Photo 6200 All-in-one
Microsoft Windows 10 (64-bit)

Can no longer print with current black cartridge. Since last week printer displays Cartridge Problem Remove and Reinstall the indicated cartridge (which is the black cartridge). I have removed, cleaned and replaced the cartidges several times. Instant Ink screen tells me it does not know the state of the cartridge and won't send a replacement. I tried replacing the current cartridge with the smaller cartridge originally supplied with the new printer bought a few months ago and the printer works again. But this cartridge must be nearly empty so won't last long. How can I get a full replacement cartridge if Instant Ink cannot see the cartridge status?

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,430 1,705
Message 2 of 2
Flag Post
HP Recommended

Hi @Sherbertboy

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation