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‎05-29-2020 03:51 PM

HP Recommended
Product: Dell Inspiron
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

After a hard drive failure I downloaded an iso file from Dell and reinstalled Win 10. After several attempts over several days I can not print or connect to Instant Ink. The printer is set up and the blue light is solid. I have deleted the drivers and reinstalled. Ran HP smart and switched of printer and router all to no avail. Please advise. I read a post saying that the date was wrong on the printer but I can not find a date at all. I have downloaded the Microsoft WIN10 connectivity checker but it keeps telling me that the printer was turned off, which it was not.

Best regards,

Sid.

1 REPLY 1

‎06-02-2020 07:27 AM

HP Recommended

@Sid19393, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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