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10-23-2022 05:57 PM - last edited on 10-25-2022 08:59 AM by Ric_ob
Cartridge (black) is not communicating correctly with the printer. I have installed a new cartridge, same error. I have reset the printer as recommended in other post; I have uninstalled and reinstalled the printer and software; I have checked all software for updates. Nothing has worked. I am using HP Instant Ink 64/303 cartridges. Any other suggestions before I junk it and buy a different brand?
10-26-2022 05:34 AM
Welcome to the HP Support Community! I’m here to help.
I understand the Instant Ink black ink cartridge is not working. Apologies for the inconvenience caused.
I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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