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‎10-23-2022 05:57 PM - last edited on ‎10-25-2022 08:59 AM by Retired

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Cartridge (black) is not communicating correctly with the printer.  I have installed a new cartridge, same error.  I have reset the printer as recommended in other post; I have uninstalled and reinstalled the printer and software; I have checked all software for updates.  Nothing has worked.  I am using HP Instant Ink 64/303 cartridges.  Any other suggestions before I junk it and buy a different brand?

1 REPLY 1

‎10-26-2022 05:34 AM

HP Recommended

Hi @cwil0710,

 

Welcome to the HP Support Community! I’m here to help.

 

I understand the Instant Ink black ink cartridge is not working. Apologies for the inconvenience caused.

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

Elohi_NR
I am an HP Employee
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